Encuesta

SURVEY program of quality service measurement factors.

We are interested in your opinion. It helps us to improve.

PERSONAL INFORMATION

Airport
Gender FemaleMale
Nacionality
Age

TERMINAL COMFORT

References
- Very Good
  10 - 9
- Good
  8 - 7
- Fair
  6 - 5
- Poor
  4 - 3
- Very Poor
  2 - 1

Parking Lots
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Restrooms - Availability and Cleanliness
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Airport facilities cleaning conditions
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Air Conditioning
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Lighting
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Availability of seats in boarding room
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Comfort in Boarding Room
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FACILITIES

References
- Very Good
  10 - 9
- Good
  8 - 7
- Fair
  6 - 5
- Poor
  4 - 3
- Very Poor
  2 - 1

Signaling - Quality of information
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Information Office
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Displaying Information flights
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Luggage Trolleys Availability
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QUEUING TIME

References
- Very Good
  10 - 9
- Good
  8 - 7
- Fair
  6 - 5
- Poor
  4 - 3
- Very Poor
  2 - 1

Check - In
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Immigration
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X - Rays Security control
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COMMERCIAL SERVICES

References
- Very Good
  10 - 9
- Good
  8 - 7
- Fair
  6 - 5
- Poor
  4 - 3
- Very Poor
  2 - 1

Cafe / Bar / Restaurant - Availability
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Duty Free Shop Service
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Ground transportation options
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Exchange
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